Ch- 10

Ch- 10

E- Commerce

Short answer type questions: -

Q1. What is E- Commerce?

Ans1. E- Commerce refers to buying and selling products online. E-commerce is also known as Pure-click Business.

Q2. Write a note on B2C?

Ans2. Business or transactions conducted directly between a company and consumers who are the end-users of its product or services are Business-to-consumer E-commerce.

Q3. Give a list of disadvantages of E-Commerce.

Ans3. 1. Privacy and security issues.

2.       Need access to internet.

3.       No guarantee of product quality.

4.       Lack of personal interaction.

5.       Hidden costs.

Q4. Differentiate between C2C and B2B.

Ans4.

C2C	B2B
It involves transactions between consumers through third party.	It involves transactions between a manufacturer an d a wholesaler.
Eg: - online auction of products for sale.	Eg: - buying different parts of a car to be assembled at one place.

Q5. What do you know about Business to Employee E-commerce?

Ans5. These are conducted directly between a company and consumers who are the end users of its product.

Long answer type questions: -

Q1. Write any five advantages of E- commerce.

Ans1. 1. It is the cheapest means of doing business.

2. Reduction in buyers sorting out time.

3. It saves time as no order discrepancies are there.

4. Items can be tracked as they can be added to the cart.

5. It doesn’t require middle men, as there is direct contact between buyer and seller.

Q2. How does E- commerce work?

Ans2. E-commerce works as follows; -

1.       Consumers choose a product from the website.

2.       Consumers pay electronically or using third party payment.

3.       The business owner receives the order and it is fulfilled.

Q3. Explain the path of E-commerce.

Ans3. 1. The customer finds out product from online shopping.

2. Products are collected in the cart.

3. Customer enters a secure website for payment.

4. The financial information is sent to the bank for verification.

5. E-retailer confirms the order through its web server.

6. Products are packed according to the order.

7. The order is carried to the customer.

8. At last, products are delivered to the customer.

Q4. What are the payment modes in E- commerce? Explain any two modes.

Ans4. Various payment modes are:-

1.       Credit card

2.       E- money

3.       Debit card

4.       Smart card

5.       Electronic fund transfer.

6.       E- Wallet.

1.       Credit card: - it is one of the most common mode of payment. It is a small plastic card with unique number attached with an account.

2.       E-Money: - It refers to the payments done through the network without any involvement of a middle man.

Q5. Write the steps to purchase a product online.

Ans5. The steps to purchase a product online are: -

1.       Search for the product.

2.       Select the quantity.

3.       Click on add selected products to cart.

4.       Click on go to checkout.

5.       Complete the details.

6.       Click on submit.

7.       Choose the payment mode and fill payment details.

8.       Click on continue checkout and confirm the order.